Valoria V. Armstrong, DirectorChief Inclusion Officer Vice President, External Affairs, American Water
Valoria (pronounced like the traditional spelling of Valerie – “Val –er – ee”) Armstrong is Vice President, National Government Affairs & Community Development of American Water, the largest and most geographically diverse U.S. publicly traded water and wastewater utility company, providing high-quality and reliable water services to more than 14 million people in 46 states and Ontario, Canada. In her role, Mrs. Armstrong is focuses on national and state government affairs and community development issues in the regulated and market-based businesses.
Mrs. Armstrong previously served as president of Tennessee American Water, where she was responsible for the overall operating and financial performance which includes leading a dynamic team of water professionals who deliver on business targets related to safety and employee engagement, field customer service, distribution, water quality, environmental excellence and growth. She reinforces customer, regulatory and governmental relationships, as the principal external contact for the company.
Mrs. Armstrong joined American Water in 2011 as a human resources business partner, supporting Tennessee and Kentucky. In 2013 she was promoted the director of Human Resources (HR) for the Central Division of American Water and led a team of HR professionals in seven states. Her responsibilities included employee and labor relations, workforce planning and staffing, performance management and organizational development.
Prior to joining American Water, Mrs. Armstrong was employed by Food Lion as Human Resources manager and in several key positions for 15 years.
Mrs. Armstrong was the first woman and youngest president elected to lead the local chapter of the NAACP from 2005 to 2012. She currently serves on the boards of the Tennessee Chamber of Commerce and Industry, the Chattanooga Area Chamber of Commerce’s Board of Directors, Executive Committee, and Foundation Committee. She is also on the University of Chattanooga College of Business Dean’s Advisory Board, the Tennessee Aquarium’s Board of Trustees and Executive Committee, River City Company, TN H2O Taskforce, Partnership Network and Orange Grove Center. Mrs. Armstrong is an alumnae of Leadership Tennessee and a graduate of the St. Louis Chamber of Commerce Diversity Initiative Fellows Program. She previously served as chair of the Chattanooga chapter of the American Cancer Society, and was actively involved in the Chattanooga chapter of the Society of Human Resources Management, the University of Tennessee at Chattanooga Chancellors' Diversity Advisory Council, and the Volkswagen Diversity Council.
Mrs. Armstrong has a bachelor’s degree in business administration from Georgia Southern University and a master’s degree in human resource development at Villanova University. A top priority for Mrs. Armstrong is challenging the community and leaders to be intentional when it comes to diversity and inclusion. Motivating and encouraging young girls to know their value and to exceed any glass ceilings in their paths is a passion for her and is reflected in much of her community involvement. She resides with her husband Lawrence in Ooltewah, Tennessee.